Loan Data

Nowadays, with the improvement of customer service quality, in addition to training employees with necessary skills, businesses should also look for a Contact Center system to effectively improve customer service activities.


Finding and choosing to use a Contact Center system is the method that ...

February 20, 2024/ in Call Center , Call Center , Contact Center , CRM , Customer Service , Business Development , Sales B2B
It can be seen that a sales plan is an important factor in the development of a business. An effective plan will help the business identify business goals, build strategies ...

As the logistics industry evolves to keep up with changing markets, new customer expectations are set higher and higher.

The first is flexibility, which is the freedom to change orders within a given time period to accommodate new customer requests. The second is visibility and transparency ...

Call Center is a system that receives and forwards a large number of incoming calls. Call Center is used to answer customer questions, provide information and take care of customers conveniently. From there, maintain good relationships with your customers.

To help Call Center operations be carried ...

Customers will know your products through the information and knowledge you convey.

Therefore, to meet all their needs, prepare yourself with a wealth of relevant knowledge, and in-depth questions that you can answer.

However, don't be shy about saying “Sorry! I really don't know that” to overly ...

Customers are "kings", so customer care is an important factor that determines the survival of every business. Without customers, businesses cannot sell products or provide services. Without profits from customers, businesses cannot pay for expenses. When a business cannot pay, it will of course go ...

According to the latest research on Call Center Services , Monday will be the busiest day for call center agents.

According to consumer habits, the weekend is the time when customers have time to review their weekly expenses and plan for next week's expenses.

And consumers just wait until Monday ...

In today's competitive market, delivering excellent Customer Experience (CX) is always the decisive factor that helps businesses not only attract but also retain customers sustainably.


To effectively manage customer experience (CX), businesses need to build a methodical strategy and proceed step ...