When it comes to improving communication on your WordPress website, there are many options you can try to bridge the gap between your customers and your business.
There are many plugins to make this possible, some of which include chat apps, contact forms, live chat apps , or social media plugins.
A popular option that has helped many WordPress websites is Chaty, a simple and easy-to-use chat app that streamlines communication easily.
In this blog post, we will review the Chaty plugin and determine if the Chaty Pro plans make it a valuable option for improving communication on your WordPress websites.
Chaty Pro Overview
Chaty Pro is an intuitive chat app that lets you connect with your customers on social and communication channels, all from a single chat widget. It offers over 20 social channels including WhatsApp country wise email marketing list , Facebook Messenger, Telegram, Viber, Skype, Line, Instagram, Twitter, WeChat, Snapchat, and TikTok.
With these apps, you can consolidate your customers' interactions and tailor their chat experience to their specific needs or preferences with any of the available options.
Chaty offers an affordable pricing structure and a free plan that allows you to start communicating quickly. Let’s take a look at these features.
What's in Chaty's Free Plan?
Show all channels
An important feature that extols the benefits of this chat app is its ability to display more than 20 social and communication channels such as Facebook Messenger, WhatsApp, Telegram, Viber, Instagram, LinkedIn, X (Twitter), Line and Slack.
Users often have their preferred messaging platforms when it comes to communicating. By integrating multiple channels into your website through a chat widget, you provide convenience by allowing them to communicate through the platform they are most comfortable with.
The free plan is not limited to just these channels, as you can add custom channels to increase your communication options.
Additionally, if you offer other forms of support, you can add a click-to-call, SMS, or even maps button to give them directions to your physical store right in the chat widget.
Set display triggers
Setting up display triggers for your chat widget is a crucial step that can improve engagement and user experience. You can display your chat widget after a few seconds on the page, upon scrolling down the page, or use an exit-intent trigger to grab your visitor’s attention.
These triggers can generate responses or actions at crucial points in the user journey. For example, when a user spends a certain amount of time on a page or shows intent to exit, a trigger can generate a helpful message or offer assistance before they leave the site. This can greatly increase your chances of lead generation.
Attention effects
Another great feature of the free plan is the ability to use spotlight effects to draw attention to the chat widget as it sits on the website page, potentially increasing the chances of it being clicked.
Different types of spotlight effects can be used in Chaty, including bounce, motion, glow, spin, fade, shockwave, blink, and pulse.
Additionally, you can add a pending message icon to your chat widget to grab your user's attention and let them know that you are ready and available to provide assistance.
Customize the chat widget
The free plan also offers basic customization options for your chat widgets. You can customize the colors, icon, position, and size of the widget. This improves the user experience by making the app visually appealing and more comfortable for users to interact with.
WhatsApp pop-up window
This feature allows you to display a WhatsApp chat popup directly in your chat widget with a CTA offering help, support, or more information about your products and services.
Display different channels on mobile and desktop devices
Another amazing feature of the free plan is the option to create chat widgets and display them on mobile or desktop devices. What does this mean for you? You can display the same widgets on both mobile and desktop devices or you can display different widgets on mobile devices and a completely different one on your desktop devices. For example, users accessing your WordPress website from a mobile device will see a Facebook Messenger icon, while visitors using a desktop computer will see a WhatsApp button.