What is onboarding?
Onboarding is the process egypt phone number material by which a company helps new customers become familiar with and effectively use a product or service by providing the information, resources and support necessary to help them get the most out of it from the start.
What is automated onboarding?
Automated onboarding uses technological tools to guide customers through their onboarding process in an efficient and scalable way. Through platforms, personalized messages, tutorials, and reminders are sent at key moments, making it easier for customers to receive the right information without constant manual intervention from the team. This allows for a faster and smoother experience, improving customer retention and satisfaction in the long term.
Why use WhatsApp for onboarding?
Using WhatsApp for onboarding is an effective strategy because it allows for direct, fast, and personalized communication with new customers. WhatsApp is a widely used platform, making it easy for users to receive information in real time and in an accessible way, without the need to install additional applications or check emails.
By using WhatsApp in the onboarding process, businesses can send automated, personalized messages that guide the customer step-by-step through using the product or service. It also allows for reminders, tutorials, and instant support, improving the customer experience from the start. Its ability to segment users and tailor messages based on each customer’s specific behavior or needs ensures that they receive the right information at the right time. All of this contributes to higher retention and faster, more efficient onboarding to the product or service.
