High quality. A customer who pays for a product expects that it will not only meet their needs, but also be of the highest quality and will not break after a few uses. If your customers have become accustomed to a high standard of service and quality goods, you must maintain this level so as not to disappoint them.
Products adapted to changing market trends. Customers want your services or products to evolve over time and adapt to current circumstances. This usually concerns aspects such as compliance with prevailing fashion, technical support, additional features, improvements, updates, etc. The products in your offer cannot be outdated and out of fashion.
Positive experiences. Shopping must be a pleasant country code +91, india phone numbers experience and here every aspect matters: friendly and professional service, the contact of the seller, a nice interior of the store or a stylish website, offering a large number of payment and delivery options in the online store, etc.
Constant customer service support. Consumers want to be sure that if something goes wrong, they will have your support. So be available to your customers and offer them the best possible help, place your contact details in a visible place, publish advisory articles.
It is also worth mentioning transparent conditions for returns and complaints, loyalty programs, seasonal sales and price reductions. Recently, customers increasingly expect companies to implement environmentally friendly solutions, such as paper shopping bags, products made of recycled materials, natural raw materials and materials, zero waste, etc.
How to know the needs and expectations of your customers?
In the case of direct stationary sales, the matter seems to be all the simpler because you can conduct an interview with the customer in the store itself and thus encourage them to buy a given product. However, this applies to a ready-made offer, when you sell what is currently in the assortment. It is different when you create a completely new offer. And in this case, it does not matter whether it is intended for a traditional or online store. You have to know what the customer expects if you want to reach them. So where do you get such information?
