You’re given a door into the mind of your users through albania telemarketing customer feedback, and you would be wise to use them to your best advantage. Personalize your upselling and cross-selling offers to ensure the highest chances of success.
Net Revenue Retention best practices
Net Retention Rate Vs. Gross Retention Rate
While they are revenue-focused metrics, NRR and GRR offer two different insights on retention revenue, which is why it is wise to track both to obtain a comprehensive view of your retention revenue.
The gross revenue retention rate measures the number of customers that remain subscribed to your service over a set period, subtracting churn from the total revenue. But unlike NRR, it does not consider downgrades and expansion MRR. For this reason, your GRR cannot exceed 100%. Keep in mind, the average GRR for SaaS companies is around 90%, and 80% for SMBs.
Meet PayPro Global.
Your Dedicated eCommerce Partner.
Thrive with the industry’s most innovative all-in-one SaaS & Digital Goods solution. From high-performing payment and analytics tools to complete tax management, as well as subscription & billing handling, PayPro Global is ready to scale your SaaS.
