They are convinced that they will not want to change their habits and work through cloud software.
But have you ever asked your customers what they think? We have, and the data proves otherwise.
In the survey malaysia whatsapp number carried out to prepare the annual report on the Future of Consulting 2021 ( download the full document here ) we put the question to everyone.
As we can see below, 50% of advisors rate the adoption or degree of use of technologies in their businesses below five . Therefore, half of them fail their level of digitalization.
Customers are willing to use new technologies
But what do customers say about this? We wanted to ask them how they rate their willingness to use new technologies in their daily lives. And the surprise is that 72% were totally in favour.
As we can see, there is a disruption between the vision of one and the other . And customers are more than willing to use new tools. This is so for two reasons:
