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L.u. All Rights Reserved Es_es Tu Voz Logo - Call Cente turkey mobile number With Platform In Valencia Home Telemarketing Customer Service Sales Center Get To Know Tu-voz Blog Contact The Danger Of Call Waiting |in Outsourcing / Call Center, Customer Service|by Tu-voz As A Contact Center Specialist In Call Reception Services, We Want You To Know The Danger Of Leaving Your Clients Waiting On The Phone. How Long Is A Person Able To Stay On Hold On The Phone? Less Than Sure You Are Thinking. In Call Reception And Customer Service, Even More Important Than This Question Is This: What Are The Consequences Of Keeping A Customer Waiting On The Phone For A Long Time? It Is Common For Many Companies To Keep Customers Waiting On The Phone.
The Issue Is The Waiting Time That The User Has To Endure, Since Depending On This, The Company's Image Can Be Greatly Damaged. Waits On The Phone Can Be Due To Several Issues, Although The Most Common Are The Transaction Of The Call To A Certain Person, The Search For Information For The User And, Of Course, The Overflow Of Calls. The Latter Is The Most Dangerous Of All, Since The Estimated Waiting Time For The Customer Is Very Uncertain, It Can Range From A Few Seconds To Many Minutes, Which Can Be Very Dangerous For The Company's Billing: The Customer Gets Tired, Hang Up And Call The Competition.
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