Email and chat. Call recording and monitoring: ensuring quality control and agent training. Scalable infrastructure: suitable for small to large operations. 5.Isabel Issabel provides unified communications saudi arabia mobile phone numbers database tools that integrate phone, email and instant messaging. It is designed to enhance collaboration and customer interaction. Isabel. Called as an open source business With features like IVR, call recording, and CRM integration, Issabel is a complete solution for call center management. Unified Platform: Combine multiple communication channels. IVR and call routing: Effectively direct customers to the right department. Call recording: Provides insights for training and quality assurance.
CRM integration: Helps manage customer data. Multi-language support: meet different business needs. 6. Elastic fiber Elastix is a versatile open source call center software that combines phone, email, and chat. Its versatile platform is ideal for businesses looking for a single system to handle all their communications needs. elastix as open source business call center software Elastix supports call routing, voicemail, and real-time monitoring. All-in-one solution: integrate phone, email and chat. Real-time monitoring: Track real-time call center activity. Call Routing and IVR: Ensure smooth call handling. Voicemail Management: Organize customer messages effectively.
