If you're a modern business hoping to make a lasting impression on potential customers, you can never underestimate the power of any tool that allows you to better understand what your web visitors need.
But the problem comes when you’re trying to choose the best customer support tool for your business from the many options available online. Chatway and Shopify Inbox are two examples of live chat apps that you might have a hard time telling apart when it comes to the value they bring to your organization.
This article will take a closer look at the key features that each of these tools can provide you. By the time you’re done reading, you’ll have a better understanding of what each option has to offer when it comes to customer support, user interface, pricing, integration options, and security. Read on to learn more.
Chatway Overview
chatway live chat app
Chatwayis one of the most popular website live chat tools available online. It has a wide range of features that can be compared to some of the best apps that you can use to improve the performance of your business.See how Chatway compares to other live chat apps.
With this live chat tool, you can enjoy customized features like multi-channel and multi-lingual support. These will open new doors for your business and give you access to a pool of customers that you could oman telegram users mobile phone number list not reach before.
This live chat app features an innovative widget designed to grab the attention of all your web visitors and give them access to everything they need without interfering with their web browsing. You can also customize various aspects of the app to maximize every opportunity to showcase your brand.
There are also a number of behind-the-scenes features designed with your team and business in mind, including better team collaboration and extensive reporting and analytics tools that allow you to better integrate the app with your business while giving you vital data on website visits and sales conversions.
It also seems that many users around the world are very impressed with the services offered by Chatway.Capterra, Chatway has a very impressive 4.9 star rating. One thing that the majority of users love about this app is its ease of use. According to many happy customers, the level of customer service provided by the Chatway team is also a big positive point for the app.
Shopify Inbox Overview
If you are wondering what it takes to rival an impressive website live chat like Chatway, take a look here:Shopify InboxThis customer support tool is proof that a well-designed live chat app can make a huge difference in the way you do business and provide essential services to your customers.
One of the key features that makes Shopify Inbox stand out from the crowd is that it provides a centralized inbox where you can manage all your customer-related queries in one place. This saves you a lot of time, allows for better collaboration among team members, and helps reduce the wait time between a customer query and a useful response.
Other supporting tools like automated messaging and message categorization are designed to provide more support to your team when dealing with multiple queries at once. Your customers will never know the feeling of having to wait ages for a response to a simple query while Shopify Inbox is on the alert.
This customer support tool helps you make the most of this interaction by providing you with a platform where you can showcase various product discounts and special promotions while dealing with queries. This gives you a golden opportunity to resolve a customer’s query and make a sale at the same time.
G2 gives Shopify Inbox a 4.6-star rating, putting it on par with some of the most well-known apps in the industry. The ease of communication between support teams and customers is one of the biggest benefits highlighted by many users who rely on Shopify Inbox.
Comparison of Key Features
If you’re wondering which of these two website live chat tools is best for your business, Chatway vs Shopify Inbox, check out the following key talking points about the features of each app:
User Interface and Customization Options
It is very easy to use any of these platforms, but in most cases, Chatway seems to be the better option. Small businesses and large corporations can enjoy a seamless transition by adopting this app.
The customization options are also much more impressive in Chatway than Shopify Inbox, meaning you can take your website branding and personalization to the next level when using the latter.
Integration Capabilities with Other Platforms
Each of these website live chat tools are designed with impressive integration capabilities. This is one area where any of these apps would be a good choice for any business looking to expand their influence across various social media platforms.
Chatway’s lack of AI capabilities might be something to consider if you’re looking to identify any weak spots, but that doesn’t affect how the platform integrates with popular social media pages and other apps.
Pricing Structure and Affordability
Both Chatway and Shopify are free-to-use website live chat apps, which makes them accessible to a wider pool of users, including small businesses that don’t have large budgets to rely on.
However, Chatway seems to offer a lot more features than Shopify on its paid plans. All you need to get full access to the Chatway platform is just $9 per month. From that perspective, Chatway may be a more affordable option.
Chatway live chat pricing
Customer Support Options
Chatway’s customer support is impeccable. The Shopify Inbox team also does a good job, but Chatway falls short of the level of care it provides to its users. No matter what issue you encounter while using the platform, you can count on the support of the Chatway team at any time of the day or night.
Security and Data Privacy Issues
Finally, you need to look at how each of these applications handles your data and protects your website from unauthorized access. In this age of cybercrime and digital hacking, you can never be too careful when protecting your business and your customers’ information.
However, both Shopify Inbox and Chatway have good security features that can withstand cyberattacks. These apps also promise to protect all the data that customers share with them, including financial access granted when selling online. Both apps comply with industry standards and regulations, meaning customers can rest assured that their information is in safe hands.
