If you want to know how to use WhatsApp to improve your after-sales service, keep reading!
What is after-sales?
After -sales refers to the estonia phone number resource actions and services that a company offers after the sale of a product or service has been completed. This stage aims to strengthen the relationship with the customer in the long term. Although it is often thought that the sales process ends with the purchase, after-sales is a crucial phase that can directly influence customer satisfaction and loyalty.
Among the most common after-sales services are:
Technical support and customer service.
Warranty and returns management.
Provision of additional information about the product.
Gathering feedback to improve user experience.
Offering complementary products or services.
Why is after-sales important?
The true value of a customer lies not only in their initial purchase, but in the possibility that they will repeat their purchases and recommend the brand to others. Companies that do not pay attention to after-sales risk losing customers to competitors who do. A solid after-sales strategy not only improves customer satisfaction, but also boosts customer loyalty, generating long-term benefits.
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