Program participants spend 17% more than other shoppers

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After implementing personalized recommendations, Netflix reduced its customer churn rate by 4%.

Netflix's user retention rate is around 93% among first-year subscribers.

Quality customer support
Provide accessible and prompt support through key channels: phone, chat, email, social accounting directors email list media. When customer issues are resolved promptly and effectively, their satisfaction and loyalty increase.

Example
Online shoe store Zappos is known for its level of customer service. They have implemented 24/7 customer support, personalized recommendations, free shipping and returns.

Business results:

A 5% increase in RR can result in a 25-95% increase in revenue.





Loyalty programs
Develop customer interaction schemes that provide additional rewards for activity and repeat purchases. Offer bonus points, discounts on future purchases, and exclusive offers for program participants.

Example
The Starbucks Rewards program gives customers points back for their purchases, which they can use to pay for future orders.

Business results:



The retention rate of clients among program participants is approximately 75%.

Regular interaction
Keep your customers engaged with interesting content: tips for using the product more effectively, news, updates, training articles, video tutorials, webinars. Stay active on social media, send out email newsletters with great offers.