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inform consumers about new products and promotions

Posted: Tue Jan 28, 2025 9:37 am
by hasanthouhid0
Viber is mainly suitable for businesses with an older audience (35–44 years old). In this group, 28% use this messenger. Young people more often use WhatsApp and Telegram, so companies with a heterogeneous customer base are advised to work with audit directors auditors email list several channels at once as part of a marketing strategy.



What is a chatbot in Viber


Restaurant Chatbot

A chatbot is a tool for automating a number of business processes, which speeds up work with clients. This is important because 82% of respondents want to receive instant answers, and 90% said that the bot is quite satisfactory for them.

With its help you can:

poll the audience


sell products and place orders

inform the user about the status of the bonus account, delivery

Standard chatbots can be interacted with using a through menu and standard queries. The developer thinks through the scenarios in advance, so the bot's functionality is limited. If you integrate a neural network, such as ChatGPT or a similar solution, the user will be able to talk about any topic and get answers to non-standard questions.

Chatbots are already actively used by 23% of companies in the B2C segment, which confirms their effectiveness.

Chatbot Features for Viber
The functionality of the bot depends on the needs of the business. Developers can create a solution for any niche using integration and tools built into the messenger. Possible functions: