What to do if standard methods don't work?

[jakariai065]

The management decided to conduct an experiment, realizing that without radical changes the situation would only get worse. One department of five managers was selected to test the new approach.

A manager from the QC was assigned to each manager in the sales department, and they were given clear instructions: listen to calls in real time, immediately provide feedback and highlight any shortcomings, and also suggest ways to improve communication.

The goal of the experiment was to check whether strict control and instant feedback could improve the situation . The key condition was the absence of any other changes: no new scripts, no paraguay mobile database additional training - only full listening of calls and immediate response.

The result exceeded all expectations
After two weeks, the results were measured, and the company discovered something surprising: conversion increased by 15% without implementing any new tools or strategies.

This result was achieved only because managers began to realize that their work was constantly monitored. Under the pressure of control, they began to work with greater efficiency, avoiding mistakes and improving the quality of interaction with clients.