tsApp is actually a better sales channel than SMS

[basedataseo]

For example, a real-estate agency could send property details to prospective buyers. But here’s the main differentiator: Sales agents can make use of WhatsApp’s 24-hour messaging window for template messages to freely chat with customers without incurring additional charges per message, unlike SMS.

This image shows how WhatsApp SMS compare for sales. Wha: There is free-user initiated messaging, you can showcase products with rich media, it's interactive and engaging and it provides delivery and read receipts.
WhatsApp's rich media features help businesses showcase their products and list of nigeria whatsapp phone numbers services more effectively. This can make sales conversations more engaging and interactive, ultimately leading to higher sales conversion rates.

Thanks to WhatsApp’s conversational nature, responses tend to be quicker. As a consequence, agents can capture customers while interest is fresh.

Regarding inbound sales, WhatsApp offers your customers several additional entry points to start a conversation with your business, including chat links, QR codes and click-to-chat ads.

Delivery and read receipts on WhatsApp can also help businesses monitor the effectiveness of their sales messages and track customer engagement.

WhatsApp is also a better choice for customer support, as we’ll explain next.

Support
SMS is not a suitable channel for customer support, as conversations are too slow-paced and, generally, customers are charged per message.